Reference

Privacy Policy at matkaon

matkaon links your account, wallet and lobby activity to one Privacy Policy, so you can see how data from Roulette, King of Gold and payment checks is handled…

Account dataCookie choicesUPI recordsDeletion requests
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matkaon Privacy Policy at matkaon
CONTACT ROUTES

Three Ways to Reach Privacy Support

Privacy support is kept separate from lobby support so your data question is not lost inside a match or table issue.

Email request Send your privacy request from the email linked to your account. Include the data type you want checked, such as profile details, login records, cookie choices or payment references from UPI, Paytm or PhonePe, and tell us the outcome you expect.
Signed-in chat Use account chat when you are already signed in and need a quick privacy handoff. We will not show full wallet records in chat until the account check is completed, and we may move deeper requests to email.
Help form If you cannot access your account, use the help form on matkaon.net and add a reachable phone number. We match it with earlier verification data before discussing any private record or changing a contact detail.
DATA CARE

Six Controls Behind Your Data

We handle the policy area through practical controls rather than long promises. Account fields are limited, cookie settings are labelled, payment references are checked against wallet events, and old records are reviewed…

Account fields

We ask for account details that identify you, let us contact you and help verify account access. When a field is not needed for service, payment, security or legal reasons, we do not ask for it, and you can query any field.

Payment references

UPI, Paytm and PhonePe transactions create references, status codes and reconciliation records. These help us match wallet events, investigate disputes and answer privacy requests without exposing banking passwords in support channels or chat transcripts.

Cookie choices

Cookie controls cover login sessions, language choices, device checks and page measurement. You can clear cookies in your browser, but some account areas may ask you to verify again after that, especially around wallet pages.

Security logs

We record login time, device type, IP signals and failed access attempts to protect your account. These logs help us spot unusual activity and respond if you ask about account access, location changes or session history.

Retention checks

Retention periods depend on why the record exists. Contact details may change quickly, while transaction, dispute and security records can remain longer because law, audit needs, wallet checks or account recovery require it.

Change requests

For correction, export or deletion, contact us through email, chat or the help form. We verify the account first, then tell you what action was taken, what could not be changed and why a record stays.

Seven Privacy Questions Before You Join

These answers focus on your privacy rights and how we process account data on matkaon.net. They do not replace the full policy text, but they help you decide what to share before you open an account. If a request depends on local law, we will explain the available choices for your region, and you can contact us when a detail looks wrong.

We collect the details needed to create and protect your account: name, contact data, login records, device signals, wallet activity and support messages. Payment references are linked to transactions, not used for unrelated profiling or public display.

We keep transaction references, status messages and reconciliation records so your wallet can be matched with the payment rail. We do not ask you to send private banking passwords through chat, email or any open support thread.

Yes. Contact privacy support from the email or phone linked to your account and state what should be corrected. We may request verification before making changes to profile, contact or wallet records, especially after payment activity.

Retention depends on the data type and legal duties. Some records are removed when no longer needed, while transaction and security records may stay longer for dispute checks, fraud prevention, audit reasons or account recovery.

Cookies help keep sessions active, remember preferences and measure how pages load on your device. Some cookie data may show rooms you opened, such as Bingo or Fishing God, but we use it for service and security checks.

You can ask us to delete eligible account data. We will process what local law permits and explain if a record must be kept for payment disputes, account security, audit duties or wallet reconciliation.

Your request is handled by staff who need access to answer it, such as account, wallet or security teams. We do not publish your request or share it with unrelated third parties without a lawful reason.

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